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Off to Europe with friendly faces and great service

A pleasant surprise as we (StringGirl and Eric) board another flight to Europe today. The red jacket (delta customer service rep) who took care of me last flight-a scant two weeks hence-was working my gate again. It gave me a chance to pass on the "me delta awards" points voucher I wanted to share with him last time (he found me a upgrade into the big seats in that last overbooked flight).

This time Abdul (pictured on the far right) gave the points to Derek the gate agent today, who also scrounged up an upgrade today. Derek (second from right) and Steve (left) took a moment to pose for a shot with the StringGirl.

Regretfully, Delta only gives us a few of these Delta Awards to give each year and I have only a few more to give. Once again, the personal touch means a lot and the fact that an employee who sees thousands of faces a day, can see me once a month and recall my name, destination, and how long it has been since I have seen him. It shows a level of customer service that harkens to the days of the corner store in this age of multinationals and makes it hard to believe he is an employee of the largest airline.



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